IT Service Management Courses

We offer a wide range of training that meets most technical and soft skill needs. Our approach to facilitation is unlike any other in the country plus we tailor the course content of most trainings to meet client specifications.

We are flexible enough to offer tailored training for our clients at any location in Zambia and we also provide our clients with the option of onsite training at the venue of the clients training or training at our state of the art venue.

We are also able to create training package to meet your development needs in the event that you do not prefer to take any of our generic training outlined. 

I.T. Service Management Course List

  • ITIL® V3 Foundation for Service Management
  • ITIL Intermediate OSA
  • COBIT 5® Foundation
  • COBIT
  • Introduction to IS0 20000
  • I.T Service Delivery
  • Managing Across the Life Cycle
  • Help Desk Best Practices
  • Help Desk Analyst