Training for Executive Administrative

1 – DAY WORKSHOP 

Administration Assistants aka Secretaries play a supportive role in organisations where they are employed to undertake a variety of administrative and clerical tasks.  They are an integral component that ensures the workflow of an organization is at its optimum.  This training is designed to ensure they acquire the skills necessary to enhance their performance.

WHO SHOULD ATTEND?

Executive Assistants, Secretaries, Front Office, Receptionist, Personnel Assistants, Administration Assistants, Administration Clerks

COURSE OVERVIEW

  • COMMUNICATION SKILLS IN THE OFFICE 
  • Segments in the communication process
  • Importance of Communication
  • The flow of communication process
  • Barriers in the communication process
  • Verbal communication
  • Effective listening skills
  • Body language

WORKING EFFICIENTLY AND EFFECTIVELY 

 

  • Organizing your desk 
  • Time management
  • Increasing productivity
  • Schedules
  • Appointments
  • Messages and Delivery Methods
  • Incoming and Outgoing Mail
  • To do lists, tasks, projects monitoring

 
TELEPHONE ETIQUETTES

  • What your voice says about you
  • Modern etiquette
  • Standards and attitudes
  • Taking and returning messages
  • Ending a call
  • Positive script
  • The use of negative phrases is no longer in practice "not in" "unfortunately", "unavailable"
  • How to manage a difficult caller
  • Answering  calls for others who are away from their telephones

HANDLING VISITORS EFFECTIVELY

  • Pointers in handling receptionist duties
  • How to handle visitors (Those with or without appointment)
  • How to make appointments
  • How to avoid conflicts when preparing appointments

PEN TO PAPER

  • Paradigms of business writing 
  • Principles of clear writing
  • Short and simple
  • Active not passive
  • Minute taking

STRESS MANAGEMENT

  • What is stress
  • Identify symptoms of stress
  • Stress levels Vs. performance levels
  • How to deal and combat stress in the workplace

BOOK NOW

Please fill in the fields below to send an email to us.