Customer Relationship Management

2– DAY WORKSHOP 

This course will introduce the different facets of CRM and identify who the customers really are. It will also analyze the key components of CRM and explore how it can be integrated within an organization. 

As with many significant undertakings, undergoing a CRM review (even simply considering its implementation) requires learners to analyze technical and complicated systems. This two day course sorts through a myriad of information and brings you the basics you need to make a decision about the need for CRM, its benefits, and how to coordinate the base requirements for a CRM undertaking.

WHO SHOULD ATTEND?

Bankers, Heads of Departments, Relationship Management  Managers and Officers, Operations Mangers and Officers, Credit Managers and Insurance agents.

COURSE OVERVIEW

  • Relationship Managament in everyday Life
  • Strategy to Build Trusted Client Partnership
  • Developing Relationship Managers
  • The Development Team
  • Relationship Managers’ Roles
  • The role of I.T in Customer Relationship Management
  • Client Account Planning
  • Growing Client Relatationship
  • Strategies for Customer Retention
  • Implementing Relationship Management
  • Evaluating and Reviewing Clients
  • Costs and Benefits

BOOK NOW

Please fill in the fields below to send an email to us.