Successful implementation of ITIL® Operational Support and Analysis best practices enables IT departments to reduce downtime and costs while improving customer satisfaction. In this course, you learn how to plan, implement and optimise the Operational Support and Analysis processes and gain the skills required to take the ITIL® Intermediate Qualification.
This course is valuable for those who want to achieve ITIL® Intermediate Qualification: Operational Support and Analysis certification.
Delegates attending this course must be in possession of an official ITIL® V3 Foundation certificate.
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